We understand that caring for your pet and following medical recommendations can be financially challenging sometimes. As such, we have several options in place to help make the costs associated with pet ownership a bit easier.
Frequently asked questions:
When is payment expected?
So that we may focus on our patients' needs, customer service, and minimizing costs, payment is expected when services are rendered.
What payment options do you accept?
We accept:
- Debit cards. All cards must be signed by the owner of the card.
- Credit cards (Visa, Mastercard, Discover, American Express). All cards must be signed by the owner of the card.
- Cash.
- CareCredit (details below)
- ScratchPay (details below)
- AllPet Card (details below)
- Checks are no longer accepted at our hospital.
Do you offer payment plans?
When unexpected illness strikes a pet, unexpected expense strikes as well. We understand this and we can help you make arrangements through several payment companies. They include:
- The CareCredit program. This medical credit card takes just 5 minutes to complete an application and will allow you to break down your payment into monthly installments. You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or apply yourself online at www.CareCredit.com. The CareCredit program offers bonuses such as low monthly payments (3% of the total balance), interest free for 6 months, approval determination in a few minutes, and no annual fee.
- The AllPetCard: This is a pet-specific medical credit card that offers monthly payment options to help you pay for your pet's expenses over time.
- ScratchPay: This is a one time loan option exclusively for pet owners. They offer financing options that fit your budget.
- Buy Now, Pay Later: We offer Buy Now, Pay Later options through Affirm and Klarna in some situations (please inquire with our team). This will allow you to split your purchase into manageable payments over time, subject to approval.
Do you have wellness plans?
Yes! We offer wellness plans for dogs and cats through Snout to make veterinary care simple, affordable, and stress-free for you and your pets. By enrolling in a wellness plan, you'll have access to routine preventive care—like wellness exams, vaccinations, and diagnostic testing—bundled into an easy monthly payment. You can also elect to add on additional services such as dental procedures, spay or neuter, and preventative care medication. These plans help to keep your furry family members healthy year-round while making budgeting for their care predictable and worry-free.
Our Snout Wellness Plans go beyond cost savings—they're all about proactive health management. Regular check-ups and preventive care help catch potential health issues early, improving your pet's quality of life and helping them thrive. Whether you have a playful puppy, a curious kitten, or a senior companion, a Snout Wellness Plan at Queen City Animal Hospital is your all-in-one solution for keeping your pets happy, healthy, and loved. Check out the plans available for your pet here!
What do you think about pet insurance?
We LOVE pet insurance! When purchased ahead of time, pet insurance is a great option to help cover costs associated with unexpected expenses.
Just like with human insurance, it's important to have insurance on your pet before emergencies arise. Monthly costs are typically lowest when pets join as puppies and kittens, and get higher if you don't sign your pet up until later in life. Queen City Animal Hospital recommends Pumpkin and Healthy Paws Pet Insurance as great options for our clients and their pets.
These companies offer several straightforward plans at a reasonable monthly cost. To learn more, please visit the following pet insurance websites: